priceline com car rental

priceline com car rental

Priceline Com Car Rental

Leslie of Surprise, AZ on April 14, 2017Satisfaction RatingI reserved a rental car through Priceline and my reservation was with Hertz. My plans changed and did not pick up my rental car. When calling Priceline customer service they do not give you the option to speak to an actual person about any problem you have. They still take your money even when you don’t pick up your rental car. They are the biggest scam artist I have ever dealt with. Horrible customer service!!! I don’t suggest anyone to use Priceline for any services whatsoever!!! How does a big company like Priceline not refund any money back if you don’t or could not follow through with the services that you requested through Priceline. What is it that I paid for that I didn’t even use? I will do everything and anything to make sure Priceline loses business with others preferring to use Priceline for their services. I am disappointed with this company. I will see that they will never earn my or anyone else’s business ever again. I will file a complaint through the Better Business Bureau about the terrible customer service and scams that Priceline uses to successfully take your money and not give it back.Helpful?YesNo
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Priceline Com Car Rental

* The Name Your Own Price® Winning Bid examples shown above are typical of accepted customer bids for these areas and car classes. They are actual bids offered by Priceline Name Your Own Price® customers and accepted by Priceline for reservations made in the last 21 days of the email send date. Winning bids are suggested offer amounts only, and there is no guarantee that your bid will be accepted. Bids do not include taxes and fees. Savings claim based on a comparison of Priceline Name Your Own Price® accepted offers to the lowest available retail rate on leading online travel websites for the same location, car class and pick up and drop off dates and for rates available on the same day as the Name Your Own Price offer. Savings are not guaranteed. Priceline’s Name Your Own Price® reservation service is different from fixed price travel sites. With Priceline’s Name Your Own Price® reservation service, the exact rental car company is shown only after purchase. All sales final. There is no guarantee that specific rental cars, dates or prices will be available.
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Priceline Com Car Rental

I did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.
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Priceline Com Car Rental

Eduardo of Raleigh, NC on May 7, 2017Satisfaction RatingI did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.Helpful?YesNo
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Priceline Com Car Rental

I did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.Helpful?YesNo
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Priceline Com Car Rental

We purchased a ticket Cape Town to Rio de Janeiro and back from Priceline. After boarding pass issue, boarding was rejected due to Priceline admin problem. A new ticket had be purchased for $ 1000 to keep the family holiday. While a ticket refund has been indicated, after four months & 15 long international calls Priceline response to us is totally unacceptable. Who can advise me what to do? They blame the airline however we purchased the ticket through them. What to do? Not happy with Priceline. At Priceline we have spoken to Mauro, Liz, Madeleine, Jerry, Stacey, Jeje, Azue, not one of them has got back to us.
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Priceline Com Car Rental

Stephen of Doha, Other on May 9, 2017Satisfaction RatingWe purchased a ticket Cape Town to Rio de Janeiro and back from Priceline. After boarding pass issue, boarding was rejected due to Priceline admin problem. A new ticket had be purchased for $ 1000 to keep the family holiday. While a ticket refund has been indicated, after four months & 15 long international calls Priceline response to us is totally unacceptable. Who can advise me what to do? They blame the airline however we purchased the ticket through them. What to do? Not happy with Priceline. At Priceline we have spoken to Mauro, Liz, Madeleine, Jerry, Stacey, Jeje, Azue, not one of them has got back to us.Helpful?YesNo
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Priceline Com Car Rental

We purchased a ticket Cape Town to Rio de Janeiro and back from Priceline. After boarding pass issue, boarding was rejected due to Priceline admin problem. A new ticket had be purchased for $ 1000 to keep the family holiday. While a ticket refund has been indicated, after four months & 15 long international calls Priceline response to us is totally unacceptable. Who can advise me what to do? They blame the airline however we purchased the ticket through them. What to do? Not happy with Priceline. At Priceline we have spoken to Mauro, Liz, Madeleine, Jerry, Stacey, Jeje, Azue, not one of them has got back to us.Helpful?YesNo
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Tom of Holly Hill, FL on April 20, 2017Satisfaction RatingI booked a hotel in Savannah and inadvertently selected a reservation where you pay the full amount upfront. I called Priceline to notify them of my mistake and to rectify the issue and was told they could not help me per the FINE PRINT saying no cancellations or adjustments allowed to my reservation. I offered to pay more money to rebook my hotel so I could have the option of paying Priceline after my stay which is 8 months away and they still said no. Spoke with a Sr. agent by the name of Jada to see if she could help me with my plight and she was of no help nor did she seem to care. My experience with Priceline made me realize two things. 1) I felt like I was being treated like a transaction. 2) Priceline can care less about helping their customers.I am very disappointed and frustrated how the company has taken the human factor out of the equation. I realize Priceline is and online sales organization and competition is fierce, but when you offer zero customer service to people who want to buy from you and most likely would buy from you in the future it just ends up hurting your bottom line in the long run. Simply put they failed on one of the most basic principles of business, Customer Service. Without that sales and customer loyalty will be affected. I made an honest mistake and I tried to rectify it immediately and there was no path to correct a simple misunderstanding.Helpful?YesNo
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I booked a hotel in Savannah and inadvertently selected a reservation where you pay the full amount upfront. I called Priceline to notify them of my mistake and to rectify the issue and was told they could not help me per the FINE PRINT saying no cancellations or adjustments allowed to my reservation. I offered to pay more money to rebook my hotel so I could have the option of paying Priceline after my stay which is 8 months away and they still said no. Spoke with a Sr. agent by the name of Jada to see if she could help me with my plight and she was of no help nor did she seem to care. My experience with Priceline made me realize two things. 1) I felt like I was being treated like a transaction. 2) Priceline can care less about helping their customers.I am very disappointed and frustrated how the company has taken the human factor out of the equation. I realize Priceline is and online sales organization and competition is fierce, but when you offer zero customer service to people who want to buy from you and most likely would buy from you in the future it just ends up hurting your bottom line in the long run. Simply put they failed on one of the most basic principles of business, Customer Service. Without that sales and customer loyalty will be affected. I made an honest mistake and I tried to rectify it immediately and there was no path to correct a simple misunderstanding.Helpful?YesNo

Published on Mar 13, 2017 | Under Car | By michael ellis
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