priceline car rental

priceline car rental

Priceline Car Rental

Leslie of Surprise, AZ on April 14, 2017Satisfaction RatingI reserved a rental car through Priceline and my reservation was with Hertz. My plans changed and did not pick up my rental car. When calling Priceline customer service they do not give you the option to speak to an actual person about any problem you have. They still take your money even when you don’t pick up your rental car. They are the biggest scam artist I have ever dealt with. Horrible customer service!!! I don’t suggest anyone to use Priceline for any services whatsoever!!! How does a big company like Priceline not refund any money back if you don’t or could not follow through with the services that you requested through Priceline. What is it that I paid for that I didn’t even use? I will do everything and anything to make sure Priceline loses business with others preferring to use Priceline for their services. I am disappointed with this company. I will see that they will never earn my or anyone else’s business ever again. I will file a complaint through the Better Business Bureau about the terrible customer service and scams that Priceline uses to successfully take your money and not give it back.Helpful?YesNo
priceline car rental 1

Priceline Car Rental

Gina of Reston, VA on April 7, 2017Satisfaction RatingI booked a reservation through Priceline on April 1 and April 6. Both reservations were cancelled, stating that the reservations were fraudulent. When I arrived, the Hotel manager Brand realized this was a mistake and honored the reservation and did the 6th of April as well. They know me at this particular hotel. I’ve stayed there frequently in the past two months.Tammy the General Manager however would not allow me to keep the Priceline rate on the 6th and made me pay the full rate. 95 instead of 80 with tax. A 15 dollar difference still makes a big difference when you are limited financially and looking for a better job. I had a interview the following morning and because of transportation issues needed to get a hotel, so as not to be constricted by time and location. Priceline rejected two of my reservations twice in one week. Priceline contacted the hotel and stated that the charges for the hotel were fraudulent and that they were cancelling my reservation. Brand and Tammy verified that the person who booked the room was me when I arrived at the hotel both times.No one will give me a answer as why they think I am fraudulent. Their service representatives keep referring me to the Risk Management team which never pick up my call and there is no voicemail to leave a message. The number they referred me to goes to a car rental service. It is completely suspect. How can resolve the problem if no one will tell you what the problem actually is and it has happened? I deserve answers. I was fortunate to get a reservation at a place where the staff knows me. Imagine if I hadn’t what a complete disaster it would have been. The discomfort and inconvenience I experienced alone were completely unwarranted and totally inconsiderate. Why is Priceline not apologizing and allowing me to use their service? I did nothing wrong. The hotel manager verified that I was who I am. Why is there still a issue with me using Priceline? The last time I checked this was discrimination.Helpful?YesNo
priceline car rental 2

Priceline Car Rental

I booked a reservation through Priceline on April 1 and April 6. Both reservations were cancelled, stating that the reservations were fraudulent. When I arrived, the Hotel manager Brand realized this was a mistake and honored the reservation and did the 6th of April as well. They know me at this particular hotel. I’ve stayed there frequently in the past two months.Tammy the General Manager however would not allow me to keep the Priceline rate on the 6th and made me pay the full rate. 95 instead of 80 with tax. A 15 dollar difference still makes a big difference when you are limited financially and looking for a better job. I had a interview the following morning and because of transportation issues needed to get a hotel, so as not to be constricted by time and location. Priceline rejected two of my reservations twice in one week. Priceline contacted the hotel and stated that the charges for the hotel were fraudulent and that they were cancelling my reservation. Brand and Tammy verified that the person who booked the room was me when I arrived at the hotel both times.No one will give me a answer as why they think I am fraudulent. Their service representatives keep referring me to the Risk Management team which never pick up my call and there is no voicemail to leave a message. The number they referred me to goes to a car rental service. It is completely suspect. How can resolve the problem if no one will tell you what the problem actually is and it has happened? I deserve answers. I was fortunate to get a reservation at a place where the staff knows me. Imagine if I hadn’t what a complete disaster it would have been. The discomfort and inconvenience I experienced alone were completely unwarranted and totally inconsiderate. Why is Priceline not apologizing and allowing me to use their service? I did nothing wrong. The hotel manager verified that I was who I am. Why is there still a issue with me using Priceline? The last time I checked this was discrimination.Helpful?YesNo
priceline car rental 3

Priceline Car Rental

I booked a reservation through Priceline on April 1 and April 6. Both reservations were cancelled, stating that the reservations were fraudulent. When I arrived, the Hotel manager Brand realized this was a mistake and honored the reservation and did the 6th of April as well. They know me at this particular hotel. I’ve stayed there frequently in the past two months.Tammy the General Manager however would not allow me to keep the Priceline rate on the 6th and made me pay the full rate. 95 instead of 80 with tax. A 15 dollar difference still makes a big difference when you are limited financially and looking for a better job. I had a interview the following morning and because of transportation issues needed to get a hotel, so as not to be constricted by time and location. Priceline rejected two of my reservations twice in one week. Priceline contacted the hotel and stated that the charges for the hotel were fraudulent and that they were cancelling my reservation. Brand and Tammy verified that the person who booked the room was me when I arrived at the hotel both times.No one will give me a answer as why they think I am fraudulent. Their service representatives keep referring me to the Risk Management team which never pick up my call and there is no voicemail to leave a message. The number they referred me to goes to a car rental service. It is completely suspect. How can resolve the problem if no one will tell you what the problem actually is and it has happened? I deserve answers. I was fortunate to get a reservation at a place where the staff knows me. Imagine if I hadn’t what a complete disaster it would have been. The discomfort and inconvenience I experienced alone were completely unwarranted and totally inconsiderate. Why is Priceline not apologizing and allowing me to use their service? I did nothing wrong. The hotel manager verified that I was who I am. Why is there still a issue with me using Priceline? The last time I checked this was discrimination.
priceline car rental 4

Priceline Car Rental

* The Name Your Own Price® Winning Bid examples shown above are typical of accepted customer bids for these areas and car classes. They are actual bids offered by Priceline Name Your Own Price® customers and accepted by Priceline for reservations made in the last 21 days of the email send date. Winning bids are suggested offer amounts only, and there is no guarantee that your bid will be accepted. Bids do not include taxes and fees. Savings claim based on a comparison of Priceline Name Your Own Price® accepted offers to the lowest available retail rate on leading online travel websites for the same location, car class and pick up and drop off dates and for rates available on the same day as the Name Your Own Price offer. Savings are not guaranteed. Priceline’s Name Your Own Price® reservation service is different from fixed price travel sites. With Priceline’s Name Your Own Price® reservation service, the exact rental car company is shown only after purchase. All sales final. There is no guarantee that specific rental cars, dates or prices will be available.
priceline car rental 5

Priceline Car Rental

I did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.

Priceline Car Rental

Priceline Car Rental

Published on May 22, 2017 | Under Car | By michael ellis
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