liberty mutual car insurance

liberty mutual car insurance

Liberty Mutual Car Insurance

Thomas of Munhall, PA on March 20, 2017Satisfaction RatingI was put into contact with Liberty Mutual when I was attempting to obtain a quote for USAA insurance for home and auto. Liberty mutual is apparently the carrying agent. The first agent I spoke to asked me to wait until I was certain of my new address (I am in the process of moving into a new house). When I tried to call him back two weeks later, he was out of office and had no one available to take his new clients. I waited another week, contacted the agent, and received a quote from him. He gave me a quote claiming it was $500 less a year than my existing insurance. He asked for a payment over the phone. I informed him that I wanted to go over the quote with my wife and existing insurance before finalizing the policy.When I contacted my present company, I found that he was misrepresenting his claim. I actually had more coverage for less money with my existing insurance. I called and asked for a refund of my deposit. Today, I came home from work to find out LIBERTY Mutual had contacted the department of transportation of my state and told them I didn’t have insurance. The DOT wanted me to take the plates off my vehicles and not drive them until I got insurance. Even though I still had my original insurance. Calls to Liberty Mutual accomplished nothing. They refused to correct their mistakes.Helpful?YesNo
liberty mutual car insurance 1

Liberty Mutual Car Insurance

I was put into contact with Liberty Mutual when I was attempting to obtain a quote for USAA insurance for home and auto. Liberty mutual is apparently the carrying agent. The first agent I spoke to asked me to wait until I was certain of my new address (I am in the process of moving into a new house). When I tried to call him back two weeks later, he was out of office and had no one available to take his new clients. I waited another week, contacted the agent, and received a quote from him. He gave me a quote claiming it was $500 less a year than my existing insurance. He asked for a payment over the phone. I informed him that I wanted to go over the quote with my wife and existing insurance before finalizing the policy.When I contacted my present company, I found that he was misrepresenting his claim. I actually had more coverage for less money with my existing insurance. I called and asked for a refund of my deposit. Today, I came home from work to find out LIBERTY Mutual had contacted the department of transportation of my state and told them I didn’t have insurance. The DOT wanted me to take the plates off my vehicles and not drive them until I got insurance. Even though I still had my original insurance. Calls to Liberty Mutual accomplished nothing. They refused to correct their mistakes.Helpful?YesNo
liberty mutual car insurance 2

Liberty Mutual Car Insurance

I was put into contact with Liberty Mutual when I was attempting to obtain a quote for USAA insurance for home and auto. Liberty mutual is apparently the carrying agent. The first agent I spoke to asked me to wait until I was certain of my new address (I am in the process of moving into a new house). When I tried to call him back two weeks later, he was out of office and had no one available to take his new clients. I waited another week, contacted the agent, and received a quote from him. He gave me a quote claiming it was $500 less a year than my existing insurance. He asked for a payment over the phone. I informed him that I wanted to go over the quote with my wife and existing insurance before finalizing the policy.When I contacted my present company, I found that he was misrepresenting his claim. I actually had more coverage for less money with my existing insurance. I called and asked for a refund of my deposit. Today, I came home from work to find out LIBERTY Mutual had contacted the department of transportation of my state and told them I didn’t have insurance. The DOT wanted me to take the plates off my vehicles and not drive them until I got insurance. Even though I still had my original insurance. Calls to Liberty Mutual accomplished nothing. They refused to correct their mistakes.
liberty mutual car insurance 3

Liberty Mutual Car Insurance

LINDA of Merced, CA on April 7, 2017Satisfaction RatingOn Jan. 19, 2017 a Liberty Mutual customer, a Pearce Services driver, passed me from behind as I was making a left turn on a heavily traveled state highway. Pearce Services delayed reporting it to Liberty, so my insurance did. Liberty didn’t respond to my calls until Jan 30th. They wouldn’t get me a rental while they were investigating their liability, because the driver was disputing the facts. Their insured hit me while I was making a left turn, at an intersection, and crossing a solid yellow line to do it. Their driver is clearly at fault.After 10 days I finally got someone in their office to answer the phone, and suddenly there’s a witness that they are trying to contact. The original agent would not take any calls. I finally got his co-worker to look into the file, they reached the ‘witness’ on April 6th, but he said was at work and would call back. FIVE weeks later they still had not spoken to him, gotten a statement or even a callback. But they told me they were 1) actively pursuing the investigation, 2) didn’t have the guys address to mail anything, and 3) wouldn’t send an investigator out to take his statement because “It would cost the company money.” (Her exact words), and wouldn’t send the local appraiser out to get the witness to call in a statement while he was there.After I sent complaints to both the Better Business Bureau and the California Department of Insurance, suddenly Liberty Mutual had a statement from the ‘witness’, and he supported the driver’s statement. I don’t know who actually came up with their scenario of the accident but now “the poor innocent driver got hit by me!” Liberty Mutual knows this statement is false. The pictures of the scene that I sent shows the debris field is where I said it would be, the nurse that stopped knows what happened. I was too upset to get names, so Liberty is denying my claim based on known false testimony because I don’t have any corroborating witnesses. I have reported them to the California Department of Insurance for using false statements, and am going to take everybody to small claims court. Liberty has crossed from bad business practices into criminal behaviour and they should not be allowed to get away with it.Helpful?YesNo
liberty mutual car insurance 4

Liberty Mutual Car Insurance

On Jan. 19, 2017 a Liberty Mutual customer, a Pearce Services driver, passed me from behind as I was making a left turn on a heavily traveled state highway. Pearce Services delayed reporting it to Liberty, so my insurance did. Liberty didn’t respond to my calls until Jan 30th. They wouldn’t get me a rental while they were investigating their liability, because the driver was disputing the facts. Their insured hit me while I was making a left turn, at an intersection, and crossing a solid yellow line to do it. Their driver is clearly at fault.After 10 days I finally got someone in their office to answer the phone, and suddenly there’s a witness that they are trying to contact. The original agent would not take any calls. I finally got his co-worker to look into the file, they reached the ‘witness’ on April 6th, but he said was at work and would call back. FIVE weeks later they still had not spoken to him, gotten a statement or even a callback. But they told me they were 1) actively pursuing the investigation, 2) didn’t have the guys address to mail anything, and 3) wouldn’t send an investigator out to take his statement because “It would cost the company money.” (Her exact words), and wouldn’t send the local appraiser out to get the witness to call in a statement while he was there.After I sent complaints to both the Better Business Bureau and the California Department of Insurance, suddenly Liberty Mutual had a statement from the ‘witness’, and he supported the driver’s statement. I don’t know who actually came up with their scenario of the accident but now “the poor innocent driver got hit by me!” Liberty Mutual knows this statement is false. The pictures of the scene that I sent shows the debris field is where I said it would be, the nurse that stopped knows what happened. I was too upset to get names, so Liberty is denying my claim based on known false testimony because I don’t have any corroborating witnesses. I have reported them to the California Department of Insurance for using false statements, and am going to take everybody to small claims court. Liberty has crossed from bad business practices into criminal behaviour and they should not be allowed to get away with it.Helpful?YesNo

Liberty Mutual Car Insurance

Liberty Mutual Car Insurance
Liberty Mutual Car Insurance

Published on Jul 16, 2017 | Under Car | By michael ellis
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