ez car rental lax

ez car rental lax

Ez Car Rental Lax

I want to warn folks to think twice about renting from this company. I rented from E-Z Rent-A-Car in Los Angeles because they were cheaper but learned it's best to pay a little more and rent from a reputable company. This company is not reputable; they don't even have their own shuttle bus and rely on the nearby Sheraton Gateway to transport their customers. After a flight delay, my two young children and I arrived to LAX and waited for half an hour with no shuttle. I called the 407 area code number only to be told to look for the Sheraton Gateway shuttle which required I move my 6 bags and two small children from the Car Rental area to the Hotel Shuttle area. Not an easy feat! When we arrived at their rental “shack” (basically a mobile office sitting in the corner of the parking lot) we waited for another half hour as it took a while to get to the counter with only 4 people ahead of me. When our turn came, we got to the counter only to learn they had canceled our reservation because we got there in the afternoon instead of the morning. We were late because our flight was delayed. I was told cancelling a reservation is common practice during high travel season (late December). No where in my reservation paperwork did it say this and no where did it indicate I needed to look for a Sheraton Gateway shuttle. I was traveling solo with my two young children and lots of bags and no staff offered to help me; they weren't even sympathetic and did not offer any possible solutions. There was a nice family behind me in line who were as shocked as I was and offered to help me with my bags. I could kick myself for not researching this rental car company beforehand (like I do hotels and attractions) because I would have gone with one of the majors. I now consider their cancelling my reservation a blessing in disguise because it sounds like they are a really small operation and don't take very good care of their cars since they are constantly turning them over to customers with little time to service them – even for a car wash. I am highly suspect now of the maintenace condition of their automobiles. Please be careful if you choose to rent from them – the buck you may be saving may not be worth it! God Bless!!
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Ez Car Rental Lax

Worst car rental experience EVER! Stay away. Waited 35 minutes for shuttle, which dropped us off at the Sheraton Lobby, so we had to schlep with luggage around the block and across the street to the car rental location. They start you out with 1/4 tank of gas, which is weird. Had a flat tire on the highway outside of San Diego — no owner's manual in the car. Tried to change the tire, but couldn't figure out how to get the spare off (invisible slit underneath the floor mat lifts up to show the bolt). Local EZ Rental office totally uninterested in helping us, left on the side of the highway. Vehicle was fine, but the service sucked. Switched out the car in San Diego; on return to LA, took 40 minutes to return the car. NOT WORTH IT!
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Ez Car Rental Lax

E-Z Rent-A-CarApril 18, 2017Thank you for taking the time to share your rental experience with us. For E-Z and Advantage Rent-A-Car customer satisfaction is our main priority and we are very pleased to know that you enjoyed our service. Your feedback is very valuable to us therefore, we have discussed your experience with our Management Team to keep up our world class service. Thank you once again for your feedback and we look forward to serving you again in the near future.Original review: April 12, 2017The wait time was a little long but the service was great! No hassle, beautiful car, and easy return. I would definitely recommend E-Z Rent-a-Car company. The shuttle picked us up from LAX in a timely manner. The whole experience was fantastic. I will use E-Z Rent-a-Car during my next trip to California.read more
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Ez Car Rental Lax

Laura of Ft Lauderdale, FLApril 13, 2017Verified ReviewerSatisfaction RatingE-Z Rent-A-CarApril 17, 2017On behalf of AEZ Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. It is never our intentions to provide a vehicle in the manner that our vehicle was given. Customer satisfaction is our main priority and it is unfortunate that our agent was not up to our company standards and did not provide you with the best service you deserved. We thank you for providing us with feedback of your rental experience with us. We take our customers feedback seriously and we have addressed this incident with our Management Team to make all of the necessary improvements. Once again we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future.Original review: April 13, 2017The girl at the counter was talking down to me and was rude to the point I asked her if I’d done something wrong, only there to rent a car. Las Vegas rental was much better experience. The vehicle I got in Vegas was a cruise hatch, a nice ride. Ft Lauderdale was Hyundai accent, which handled very poorly seemed like it had front end issues, and the seat belt buckle was stabbing me in the leg, car was overall very uncomfortable. I waited on hold over 20 minutes, finally sent an email. Never got a phone call. Car was dirty outside when I got it, 1st ever dirty rental!read more 3 people found this review helpfulHelpful?yesnobookmarkBookmark this reviewshareShare this review Share on FacebookShare on TwitterShare on Google plusemail
ez car rental lax 4

Ez Car Rental Lax

E-Z Rent-A-CarApril 17, 2017On behalf of AEZ Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. It is never our intentions to provide a vehicle in the manner that our vehicle was given. Customer satisfaction is our main priority and it is unfortunate that our agent was not up to our company standards and did not provide you with the best service you deserved. We thank you for providing us with feedback of your rental experience with us. We take our customers feedback seriously and we have addressed this incident with our Management Team to make all of the necessary improvements. Once again we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future.Original review: April 13, 2017The girl at the counter was talking down to me and was rude to the point I asked her if I’d done something wrong, only there to rent a car. Las Vegas rental was much better experience. The vehicle I got in Vegas was a cruise hatch, a nice ride. Ft Lauderdale was Hyundai accent, which handled very poorly seemed like it had front end issues, and the seat belt buckle was stabbing me in the leg, car was overall very uncomfortable. I waited on hold over 20 minutes, finally sent an email. Never got a phone call. Car was dirty outside when I got it, 1st ever dirty rental!read more 3 people found this review helpful
ez car rental lax 5

Ez Car Rental Lax

Robert of Woodstown, NJApril 27, 2017Verified ReviewerSatisfaction RatingE-Z Rent-A-CarMay 1, 2017On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.Original review: April 27, 2017Flew in on red-eye from Sacramento, CA. Proceeded to get my car @ Phila airport. Woman told me my car insurance was lacking liability coverage, she is FOS! I pay 7000 plus dollars a yr in car insurance on new cars. So don’t tell me my coverage is no good! Don’t. I will go to every website to tell them how much I hate E-Z car rental, it is so freaking far from easy rental. Plain **! The man from the shuttle said, “We get at least 20 complaints a day from these idiots!” So just want to tell you how displeased with your joke ass company and will complain on every website to tell people how much I hate Phila E-Z or should I say ASS HARD TO RENT CAR COMPANY!!!read more 6 people found this review helpfulHelpful?yesnobookmarkBookmark this reviewshareShare this review Share on FacebookShare on TwitterShare on Google plusemail
ez car rental lax 6

Ez Car Rental Lax

E-Z Rent-A-CarMay 1, 2017On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.Original review: April 27, 2017Flew in on red-eye from Sacramento, CA. Proceeded to get my car @ Phila airport. Woman told me my car insurance was lacking liability coverage, she is FOS! I pay 7000 plus dollars a yr in car insurance on new cars. So don’t tell me my coverage is no good! Don’t. I will go to every website to tell them how much I hate E-Z car rental, it is so freaking far from easy rental. Plain **! The man from the shuttle said, “We get at least 20 complaints a day from these idiots!” So just want to tell you how displeased with your joke ass company and will complain on every website to tell people how much I hate Phila E-Z or should I say ASS HARD TO RENT CAR COMPANY!!!read more 6 people found this review helpful

Ez Car Rental Lax

Published on May 7, 2017 | Under Car | By michael ellis
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